Privacy Policy

At Groupe T.T, protecting your personal information is a core priority. In compliance with the requirements of the Quebec Act respecting the protection of personal information in the private sector (Bill 25) and applicable federal laws in Canada, this Privacy Policy explains how we collect, use, protect, and manage your information.

This policy applies to all information collected through our website groupett.com, our advertising forms on Meta platforms (Facebook and Instagram), and our lead generation forms.

1. Personal Information We Collect

We may collect and process the following personal information when you request a quote, fill out a form, or interact with our advertisements:

• First and last name: To identify you and personalize our communications.
• Phone number: To contact you to clarify your requirements or schedule the work.
• Email address: To send you our service proposals, estimates, or confirmations.
• Company name: To identify the business or property management context of your request, if applicable.
• Physical address: To evaluate the geographic location and logistics of the required handyman work.
• Work details: Property type (single-family, condo, multiplex, commercial), description of tasks, and requested timeline.

2. Why We Collect This Information

Your personal information is collected solely for the following purposes:

• Establishing customized and accurate quotes for your repair, installation, and maintenance projects.
• Communicating with you regarding your residential or commercial handyman request.
• Scheduling and coordinating our technicians' appointments.
• Providing high-quality customer support and answering your inquiries.
• Measuring the effectiveness of our advertising campaigns and optimizing our services.

3. Information Use and Access

Only authorized administrative and management personnel of Groupe T.T who need to process your requests to perform their duties have access to your personal information.

No commercial sharing: Your personal information is **never sold or rented to third parties**. We do not share your data with any third party for external marketing or commercial prospecting purposes.

4. Security Measures to Protect Your Data

Groupe T.T implements strict physical, technical, and organizational security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification:

• Hosting servers and tools in secure cloud environments compliant with industry standards (SSL/TLS encryption).
• Restricting access to data through strong passwords and two-factor authentication.
• Safely destroying or anonymizing data when it is no longer required for the purposes for which it was collected.

5. Your Rights Regarding Your Personal Information

You have the following rights regarding your personal information held by Groupe T.T:

• The right to access and obtain a copy of the personal information we hold about you.
• The right to request the correction of any incomplete, inaccurate, or obsolete information.
• The right to request the deletion or removal of your information from our commercial prospecting databases.
• The right to withdraw your consent to the use or processing of your data at any time.

6. Contact Us (Privacy Officer)

To exercise your rights, ask a question, or file a complaint regarding our privacy management, please contact our designated officer in writing: